ACSC’s Dedicated Support Division will help you to
- Decrease downtime & reduce risk.
- Prolong Equipment life through preventive measures.
- Unite efficiently support across multiple platforms and networks.
- Have a detailed inventory of your covered equipment & systems.
- Maintain a single point of contact in case a problem arises.
- Have Greater Reliability.
- Insure Comprehensive Warranty.
We Sustain, Repair & Operate
Network Infrastructures
- Switching solutions, routing services and wireless communications
- High-end data center networking
- Network and endpoint security solutions
- Collaboration solutions through IP Telephony, unified communications, video conferencing and contact centers
- Cloud services for security and management
Data Centers
- Cooling-precision Air Conditioning
- UPS and Power distribution systems
- Backup Generators
- Fire detection, Alarm and Suppression systems
- Security and Safety system
- Environmental Monitoring System
Software Solutions
- Support Services for the technical issues.
- Assesses the health of your Solution environment.
- Guide your staff to get up to speed on the new product features and recommended procedural improvements.
Annual Maintenance Contract
Platinum SLA Highlights
Gold SLA Highlights
Silver SLA Highlights
- Prescheduled number of preventive maintenance visits.
- Hardware replacement on all devices in case of malfunction.
- Emergency service active 24h/365days.
- Access 24/7 to hotline support number.
- 2h to 4h guaranteed response time.
- Option to schedule visits outside of working hours.
- Prescheduled number of preventive maintenance visits.
- Option to include parts coverage on all devices.
- Emergency service active during working hours.
- Access to standard support number.
- 6h to 12h guaranteed response time.
- Prescheduled number of preventive maintenance visits.
- Option to include parts coverage on all devices.
- Emergency service active during working hours.
- Access to standard support number.
- Next working day response.