ACSC’s Dedicated Support Division will help you to

  • Decrease downtime & reduce risk.
  • Prolong Equipment life through preventive measures.
  • Unite efficiently support across multiple platforms and networks.
  • Have a detailed inventory of your covered equipment & systems.
  • Maintain a single point of contact in case a problem arises.
  • Have Greater Reliability.
  • Insure Comprehensive Warranty.

We Sustain, Repair & Operate

Network Infrastructures
  • Switching solutions, routing services and wireless communications
  • High-end data center networking
  • Network and endpoint security solutions
  • Collaboration solutions through IP Telephony, unified communications, video conferencing and contact centers
  • Cloud services for security and management
Data Centers
  • Cooling-precision Air Conditioning 
  • UPS and Power distribution systems
  • Backup Generators
  • Fire detection, Alarm and Suppression systems
  • Security and Safety system 
  • Environmental Monitoring System
Software Solutions
  • Support Services for the technical issues.
  • Assesses the health of your Solution environment.
  • Guide your staff to get up to speed on the new product features and recommended procedural improvements.
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Annual Maintenance Contract

Platinum SLA Highlights
Gold SLA Highlights
Silver SLA Highlights
  • Prescheduled number of preventive maintenance visits.
  • Hardware replacement on all devices in case of malfunction.
  • Emergency service active 24h/365days.
  • Access 24/7 to hotline support number.
  • 2h to 4h guaranteed response time.
  • Option to schedule visits outside of working hours.
  • Prescheduled number of preventive maintenance visits.
  • Option to include parts coverage on all devices.
  • Emergency service active during working hours.
  • Access to standard support number.
  • 6h to 12h guaranteed response time.
  • Prescheduled number of preventive maintenance visits.
  • Option to include parts coverage on all devices.
  • Emergency service active during working hours.
  • Access to standard support number.
  • Next working day response.